Jindal Cocoa is committed to providing high satisfaction to our customers both in service and quality of products. Given that we work with external partners in logistics and operate in a category which has a specific shelf life, we request our customer to abide by the following terms: 

• Orders cannot be canceled after it's dispatched from our location. 
  
  
• As it is a food product, there is no policy for accepting returns and refunds after the order has been dispatched from our location.
  
  
• For missing products, incorrect products, damaged products, incorrect quantity, or issues with the quality of the product you can reach out to us via email - at promotions@jindalcocoa.com or on WhatsApp - +91 8999681721, by providing us images or videos of all sides of the box and the product within 24 hours from delivery of the order.
  
  
• The customer will be bound by the Cancellations, Returns, and Refunds Policy and shall not be held by Jindal Cocoa liable for any loss that he/she may incur due to cancellations, returns, refunds, and replacement of the orders